Contact Customer Support
Contact Genomic Health® Customer Support to obtain specimen transportation kit boxes, pre-printed shipping materials and pathology guidelines for preparation of samples. Kit boxes arrive within 2 to 3 business days.
Ordering the Test
Order online or via paper requisition form. Contact Customer Support to request online access or to obtain paper forms .
Prepare the specimen for submission
Detailed instructions are provided with the specimen box. While the Genomic Health laboratory can accept tumour blocks and unstained slides, blocks are preferred due to the frequent requirement of manual microdissection of the specimen consistent with clinical trial experience.
Specimen send-out
Ship the specimen in the specimen kit box to our centralised laboratory in Redwood City, California, using the pre-printed FedEx Air Waybill and Commercial Invoice. Genomic Health covers the shipping charges using FedEx. (FedEx UK: 08456 07 08 09 | Ireland: 1 800 535 800)
Results within 7 to 10 calendar days
Receive results within 7 to 10 calendar days of receipt of the specimen (provided that all information required has been included on the online order/requisition form). Results are returned via secure online access and facsimile the ordering physician.
Customer Support: 01 697 1568 | europeansupport@genomichealth.com
Get in touch
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